Customer Success Associate

📋 Description

• Serve as first point of contact for customers via phone, chat, and email.
• Help customers navigate the application process, resolve blockers, and understand products.
• Build expertise in the Figure ecosystem, including HELOCs and financial products.
• Explain complex financial concepts clearly and customer-friendly.
• Provide troubleshooting support across customer and platform issues.
• Complete compliance steps accurately and consistently.

🎯 Requirements

• 1+ year of experience in a customer-facing role.
• Strong verbal and written communication skills.
• Explain complex information clearly and build trust with customers.
• Comfortable in a structured, fast-paced, high-volume environment.
• Strong attention to detail and ability to follow process.
• Confident learning new systems and navigating multiple platforms.

🎁 Benefits

• Company-paid medical, dental, and vision benefits.
• Hybrid flexibility after training.
• Continuing education reimbursement.
• Paid family leave.
• New Hire and Anniversary Swag.
• Employee Recognition Program.