Related skills
communication fintech compliance customer service training📋 Description
- Serve as primary contact for customers via phone, chat, email
- Help customers navigate the application and resolve blockers
- Build expertise in HELOCs and Figure financial products
- Explain complex financial concepts clearly to customers
- Provide troubleshooting for customer and platform issues
- Conduct video notary sessions with professionalism
🎯 Requirements
- 1+ year in a customer-facing role
- Strong verbal and written communication
- Explain complex information clearly and build trust
- Comfortable in a structured, fast-paced, high-volume environment
- Strong attention to detail and ability to follow process
- Able to become a licensed e-notary, including background checks
🎁 Benefits
- Health, vision, dental insurance for employees and dependents
- HSA, FSA, Dependent Care, 401k, commuter benefits
- Employer-funded life and disability insurance
- 11 holidays and PTO
- Up to 12 weeks paid family leave
- Continuing education reimbursement
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