Customer Success Associate

📋 Description

• Be the first contact for customers via calls, chat, and email.
• Help customers navigate the application process and resolve issues.
• Promote trust by delivering exceptional support through phone, chat, and email.
• Identify trends and insights to improve support processes and product.
• Provide technical support and troubleshooting on platform issues.
• Conduct video notary sessions with professionalism.
• Participate in training and licensing programs to grow skills.
• Contribute to a high-energy, collaborative support team.

🎯 Requirements

• 1+ years in a customer-facing role.
• BA/BS from an accredited university preferred.
• Clear, confident, and compassionate communication skills.
• Ability to become a licensed e-notary, including background checks.
• Successfully complete the required compliance training.
• Solutions-oriented mindset and commitment to great customer experience.

🎁 Benefits

• Health, vision, and dental insurance; 100% employer-paid premiums.
• HSA, FSA, Dependent Care, 401k, and commuter benefits.
• Employer-funded life and disability insurance.
• 11 observed holidays and PTO.
• Up to 12 weeks paid family leave.
• Continuing education reimbursement.