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communication compliance customer service notary📋 Description
- Be first point of contact for inbound calls, chats, and emails guiding customers on products.
- Help customers navigate the application process and resolve issues.
- Deliver exceptional support via phone, chat, and email to build trust.
- Identify trends and insights; suggest improvements to support processes.
- Provide technical support and troubleshooting for platform issues.
- Conduct video notary sessions with professionalism.
🎯 Requirements
- 1+ years in a customer-facing role.
- BA/BS from an accredited university preferred.
- Clear, confident, and compassionate communication skills.
- Ability to become a licensed e-notary (background checks required).
- Quick and flexible learning style to navigate new technology platforms.
- Thrive in a fast-paced, growing company.
🎁 Benefits
- Comprehensive health, vision, and dental with employer-paid premiums.
- HSA, FSA, Dependent Care, 401k, commuter benefits.
- Employer-funded life and disability insurance.
- 11 holidays and PTO plan.
- Up to 12 weeks paid family leave.
- Continuing education reimbursement.
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