Customer Success Associate

📋 Description

• Manage inbound calls, chats, and emails to guide customers on products and applications.
• Help customers navigate the application process and troubleshoot issues.
• Provide exceptional support via phone, chat, and email to build trust.
• Identify trends and insights to improve support processes and product experience.
• Conduct video notary sessions with care and professionalism.
• Participate in training and licensing programs to grow skills.

🎯 Requirements

• 1+ years in a customer-facing role.
• BA/BS from an accredited university preferred.
• Clear, confident, and compassionate communication skills.
• Ability to become a licensed e-notary and pass background checks.
• Completed required compliance training.
• Adaptable and open to change as processes evolve.

🎁 Benefits

• Comprehensive health, vision, and dental insurance paid for employees and dependents.
• HSA, FSA, Dependent Care, 401k, and commuter benefits.
• Employer-funded life and disability insurance.
• 11 observed holidays and PTO.
• Up to 12 weeks paid family leave.
• Continuing education reimbursement.