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communication compliance customer service training notary📋 Description
- Serve as the voice of Figure for inbound calls, chats, and emails.
- Help customers navigate the application and move through the process.
- Resolve issues using product knowledge with empathy.
- Provide technical support and troubleshoot platform issues.
- Conduct video notary sessions with professionalism.
- Collaborate in a fast-paced, high-energy Support Center.
🎯 Requirements
- 1+ years in a customer-facing role.
- BA/BS from accredited university preferred.
- Team player in fast-paced, high-volume environment.
- Adaptable and open to evolving processes.
- Clear, confident, and compassionate communication.
- Able to become licensed e-notary and pass background checks.
🎁 Benefits
- Health, vision, and dental coverage with employer-paid premiums.
- HSA, FSA, Dependent Care, 401k, commuter benefits.
- Employer-funded life and disability insurance.
- 11 holidays and PTO plan.
- Up to 12 weeks paid family leave.
- Continuing education reimbursement.
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