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billing customer success onboarding implementation cross-functional collaboration📋 Description
- Serve as primary contact for transportation partners on product, billing, and support
- In partnership with Enterprise Account Executives & Account Managers, launch and implement programs
- Triage partner issues and ensure timely resolution
- Understand corporate needs and Lyft Business use cases (travel, commute, events, etc.)
- Conduct product demos during onboarding for enterprise, retail, and hospitality
- Optimize and monitor transportation program usage and share improvements
- Troubleshoot issues; liaise between product, support and sales to suggest enhancements
🎯 Requirements
- BA/BS or equivalent required
- Minimum 1-2 years in customer success, ideally in tech or transportation
- Ability to manage multiple responsibilities simultaneously
- Adept at communicating customer support needs across stakeholders
- Comfort in a fast-paced startup environment with evolving processes
- Self-driven in building cross-functional internal relationships (Sales, Marketing, Finance, Legal, etc.)
- Ability to succeed in a fast, transactional work environment and identify growth opportunities
🎁 Benefits
- Great medical, dental, and vision insurance options
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- 401(k) plan with company match
- Paid time off and holidays
- Paid parental leave
- Subsidized commuter benefits
- Lyft credits and Lyft Pink membership
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