Customer Success Associate

📋 Description

• Provide ongoing support to standard customers to drive adoption and retention.
• Execute proactive engagement programs: check-ins, webinars, trainings, and emails with CX.
• Monitor health indicators and usage to identify customers needing outreach.
• Reach out to disengaged customers using defined playbooks and guidance.
• Respond to customer inquiries in a timely, organized manner with follow-ups.
• Support renewals in an auto-renewal model with CX leadership guidance.

🎯 Requirements

• 2-3 years of experience in a customer-facing role.
• Strong written and verbal communication skills.
• Highly organized and dependable; able to manage multiple interactions.
• Comfortable with defined processes and playbooks.
• Familiarity with using customer data, usage reports, or health indicators to guide outreach.
• Solid understanding of core product functionality and ability to explain features.

🎁 Benefits

• Remote-first working environment.
• Medical, dental and vision insurance.
• Employee wellness program.
• Home Productivity program.
• 401(k) savings plan.
• 12 weeks Parental Leave + 4 weeks for the Birthing Parent.