Customer Success Associate

📋 Description

• Manage day-to-day engagement for 80-125 mid-market clients.
• Drive payment adoption programs and expand product utilization.
• Build trusted client relationships through proactive communication.
• Analyze data to guide customer outcomes and renewals.
• Influence product adoption with tailored, data-driven guidance.
• Collaborate with cross-functional teams to deliver value.

🎯 Requirements

• Strong relationship-building skills
• Analytical thinking and problem-solving
• Technical curiosity and platform learning
• Ability to influence client outcomes with data
• Proactive, clear communication and follow-through
• Experience managing a large client portfolio

🎁 Benefits

• Medical, dental, vision, life and disability insurance
• 401(k) plan with company match
• Flexible PTO, wellbeing days, holidays, and summer Fridays
• Employee Resource Groups (ERGs)
• Tuition reimbursement
• Paid parental leave