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account management customer success negotiation upsell cross-sell📋 Description
- Build strategic relationships with customers and drive adoption.
- Manage full sales cycle and growth opportunities.
- Act as customer advocate to maximize Datadog value.
- Monitor usage to identify renewal risk and drive adoption.
- Collaborate with internal teams (support, product, finance, legal).
🎯 Requirements
- Customer-minded with focus on value.
- 1+ years in a customer-facing role.
- Strong written and verbal communication.
- Experience negotiating contracts and pricing.
- Desire to grow a career in Customer Success.
- Passionate about building long-term relationships.
🎁 Benefits
- Best-in-breed onboarding.
- MEDDIC and Command of the Message training.
- Inclusive culture with Community Guilds.
- Mentorship and buddy program for networking.
- Ongoing professional development and product training.
- RSU stock and ESPP.
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