Related skills
documentation enablement upsell cross-sell meddic📋 Description
- Identify opportunities and manage the full sales cycle for retention.
- Handle requests (tech support, billing, docs) to ensure a positive experience.
- Adapt account strategy to meet customer needs.
- Advise customers to maximize solution usage.
- Monitor usage trends to spot renewal risks and drive adoption.
- Collaborate with support, product, finance, and legal.
🎯 Requirements
- Customer-minded, focused on delivering value
- Sales-driven with goal to grow in Customer Success
- Strong written and verbal communicator with attention to detail
- Experienced negotiating terms and pricing objections
- 2+ years in a customer-facing role
- Passionate about building lasting relationships
🎁 Benefits
- Best-in-breed onboarding
- MEDDIC and Command of the Message training
- Inclusive culture with Community Guilds
- Mentor and buddy program for networking
- Continuous professional development and product training
- RSU and ESPP for new hires
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