Customer Success Associate

📋 Description

• Acquire knowledge of client businesses, issues, and tech ambitions.
• Gather pricing, contracts, and objectives from Partners.
• Take meeting notes and document client communications.
• Proactively anticipate issues with guidance from your Manager.
• Update Salesforce and maintain client account records.
• Research clients and perform market and competitive research.

🎯 Requirements

• 1-3 years account management, consultative selling, or customer service.
• Comfortable working with all levels, from end users to C-level.
• Calm, positive under pressure with strong follow-up and organization.
• Resourceful with strong problem-solving skills.
• Excellent communication and presentation skills, written and verbal.
• Bachelor’s degree in CS/CE or related field, or equivalent.