Customer Success Associate

📋 Description

• Manage restaurant customers in the UK, helping them engage and derive value from Flipdish products.
• Work with the Activations and Sales teams to onboard new accounts and grow orders quickly.
• Recognize upsell opportunities for Flipdish products, including our Point of Sale system.
• Influence lifetime value through higher product adoption and improved customer health scores.
• Expand revenue potential through feature optimization, case management, and new partner products.
• Interpret and act on at-risk customers and build strong client partnerships.

🎯 Requirements

• Demonstrable experience managing a large book of business, likely in a Customer Success or Sales role.
• Proven track record in minimizing customer churn.
• Ability to look at longer term plans and set direction for clients.
• Results driven, can-do attitude, motivated and a team player.
• Comfortable using data to make decisions.
• Highly organized and able to build pipelines and track current and future processes.

🎁 Benefits

• Career growth opportunities and ongoing development.
• Competitive incentives and a supportive environment.
• Flexible, remote-friendly culture and work life balance.
• Permanent employees qualify for our share scheme.