Customer Success Associate

📋 Description

• Own sub-$2,500 renewal opportunities in your region.
• Execute renewals end-to-end using the playbook.
• Identify multi-year conversions to lock in ARR.
• Maintain Salesforce hygiene: stages, close dates, next steps.
• Escalate high-ARR or churn signals to regional CSM within 24 hours.
• Temporary, program-based role: Jun 1 – Oct 31, 2026 (extension possible).

🎯 Requirements

• 1–3 years of SaaS inside sales, renewals, or CS
• Proven ability to manage a high-volume, transactional book
• Salesforce proficiency required; comfortable with opportunities input
• Strong written and phone communicator — clear and customer-friendly
• Self-directed and organized; prioritize by close date with minimal hand-holding
• Comfortable in a fast-paced remote environment with minimal ramp time

🎁 Benefits

• Fully remote engagement with defined, predictable scope
• Direct impact on $3.5M in ARR
• Mentorship from experienced Foundation sales and CS leadership
• Opportunity to contribute to a mission-driven K-12 ed-tech company