Related skills
communication account management data analysis customer success saas📋 Description
- Host kickoff meetings and tailor onboarding plans for clients.
- Be the primary contact for your client portfolio via phone and email.
- Monitor client health and engagement; flag risks and opportunities.
- Support contract renewals and upsell opportunities aligned with targets.
- Analyze data to demonstrate ROI and support portfolio growth.
- Collaborate with internal teams to resolve client issues and improve the customer experience.
🎯 Requirements
- 1-2 years in customer success, account management, or related role.
- Natural relationship builder who helps clients succeed.
- Data-friendly; comfortable working with metrics.
- Excellent communication; able to build trust quickly with clients.
- Organized, detail-oriented; able to manage multiple relationships.
- Eager to learn and develop strategic account management skills.
🎁 Benefits
- Equity: EMI share offering
- Holidays: 26 days + bank holidays
- Office policy: Hybrid with 2 core office days/week
- Office location: London Bridge, London, UK
- Career growth opportunities as an early hire
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