Customer Success and Implementations Manager, Juno

📋 Description

• Lead onboarding for customers from kickoff to go-live.
• Build and manage project plans, timelines, and stakeholder comms.
• Partner with Sales for seamless handoffs.
• Identify risks early and drive cross-functional solutions.
• Serve as primary post-launch contact; drive adoption and outcomes.
• Check-ins, reviews, monitor health, and expansion opportunities with Sales.

🎯 Requirements

• You're comfortable running project plans and leading strategic stakeholder calls.
• You take ownership and don't wait to be told what to do.
• You thrive in environments where roles evolve as the company scales.
• You enjoy building structure, but can operate without it.
• You care deeply about customer experience and long-term partnership.
• You're willing to roll up your sleeves — no task too big or too small.

🎁 Benefits

• 100% medical, dental & vision insurance for you
• Partially covered for dependents
• One Medical annual membership
• 401k with employer match
• Flexible PTO
• Fertility HRA up to $10,000/year