Related skills
customer success retail solution engineering technical account management omnichannel📋 Description
- Drive product adoption by guiding clients through configuration and integrations.
- Provide technical guidance on platform features, best practices, and optimizations.
- Engage clients (including C-level) to identify growth and upsell opportunities.
- Lead strategic sessions to align goals with VTEX capabilities.
- Monitor health metrics to reduce churn and maximize value.
- Collaborate with Solution Engineering, Product, and Support teams.
🎯 Requirements
- Based in São Paulo, Brazil.
- Tech-savvy; understands platform features, integrations, and workflows.
- Adaptable and quick learner in dynamic environments.
- Analytical mindset; translate tech knowledge into guidance.
- Experience in Retail, Marketplace, Digital Commerce, or Omnichannel.
- Experience in CS, Technical Account Management, or Solution Engineering.
🎁 Benefits
- Health, dental, and life insurance with national coverage.
- Language development incentive (English, Spanish, Portuguese).
- Flexible meal allowance.
- Extended parental leaves.
- Flexible work schedule.
- Financial assistance to build your work-from-home setup.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!