Related skills
vendor management lean six sigma nps csat📋 Description
- Role focuses on customer success analytics and operational excellence.
- Lead cross-functional initiatives to drive customer outcomes.
- Own domain OKRs and map the end-to-end customer journey.
- Partner with Product, Engineering, and Support to improve processes.
- Drive durable, scalable solutions across the business.
- Represent customer needs in strategic decisions.
🎯 Requirements
- 2+ years in strategic/analytical role.
- 1+ year cross-functional projects with Product/Engineering/Ops
- Ability to analyze metrics, identify root causes, and design solutions.
- Proven success influencing outcomes without direct authority.
- Domain knowledge in FinTech/payments/risk.
- Experience with Six Sigma or Lean methodologies.
🎁 Benefits
- Remote work
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning
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