Related skills
cross-functional leadership vendor management lean six sigma operations📋 Description
- Be the voice of Customer Success, driving retention and value.
- Partner with Vendor Management Ops to translate objectives into vendor requirements.
- Lead cross-functional forums and represent domain in strategic decisions.
- Define advocate enablement needs (tools and training) for your domain.
- Co-design and oversee vendor pilots with success metrics and go/no-go criteria.
- Map the end-to-end customer journey and translate sentiment into actions.
🎯 Requirements
- 2+ years in strategic/analytical roles (e.g., Ops Manager, Senior Analyst)
- 1+ year driving cross-functional projects with Product, Eng, or Ops
- Ability to analyze metrics, identify root causes, and design solutions.
- Proven ability to influence outcomes without direct authority.
- Deep knowledge in FinTech/payments/risk.
- Experience with Six Sigma and Lean methodologies.
🎁 Benefits
- Remote work options
- Medical insurance
- Flexible time off
- Retirement savings plans
- Family planning support
- Inclusive workplace and diversity programs
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!