Partner with VMO as LOB expert; translate objectives into vendor requirements.
Act as primary stakeholder for VMO, WFM, L&D, QA, Content; define requirements.
Represent the lead in cross-functional forums; influence strategic decisions.
Define domain confidence needs; partner with VMO and L&D to scale delivery.
Co-design and oversee vendor pilots; define success metrics and go/no-go criteria.
Develop deep domain expertise on products, policies, tools, and operations.

🎯 Requirements

2+ years in customer support/CS ops
1+ year cross-functional project support with Product/Engineering/Operations
Analyze metrics; identify root causes; design solutions
Influence outcomes without direct authority
Strong analytical, data-literate; synthesize complex data
Drive results through influence; align with senior partners

🎁 Benefits

Remote work options
Medical insurance
Flexible time off
Retirement savings plans
Family planning options

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