Related skills
zapier salesforce ai workflow pendo📋 Description
- Conduct structured time and workflow audits across Success and Support
- Identify high-impact, repeatable manual workflows
- Map processes end-to-end including inputs, decisions, and exceptions
- Design and launch AI-assisted workflows used consistently by CSMs
- Quantify and validate annualized hours saved
- Ensure reclaimed time translates into proactive engagement
🎯 Requirements
- Strong systems thinking and process design
- Experience in Customer Success Operations or RevOps
- Automation and AI-enabled workflow design
- Experience with Salesforce Flow, Zapier, Pendo, Airia
- Cross-functional collaboration and change management
- Excellent communication with technical and non-technical stakeholders
🎁 Benefits
- Unlimited Paid Time Off
- Work from anywhere in Canada and USA
- Health and Dental benefits
- Up to $1,500 USD towards home IT setup
- Up to 2% matching RRSP / 401K
- Learning and Development opportunities
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