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communication email support zendesk remote work phone support📋 Description
- Be the frontline Fi voice; respond by phone and email.
- Triage, troubleshoot and resolve app connectivity and account issues.
- Build loyalty with dog parents; ensure support and engagement.
- Partner with CS Lead to improve strategies and operations.
- Use Zendesk to track tickets and surface insights.
🎯 Requirements
- 1+ years in customer support with technical focus.
- Excellent communication; articulate and empathetic on calls.
- Natural problem solver; root-cause analysis.
- Tech savvy; quick to learn platforms like Zendesk.
- Dog lover; care about dogs and Fi mission.
- Excited about startups; adaptable and fast moving.
🎁 Benefits
- Flexible PTO for breaks.
- Full medical, dental, and vision insurance.
- Free access to One Medical, Kindbody, and Talkspace.
- Dog-friendly office; bring your pup.
- $500 annual BarkBack dog charity donation.
- Free Fi Membership for your dog collar benefits.
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