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data analytics salesforce renewals ai dashboards📋 Description
- Lead and coach a team, using AI insights to ensure consistent execution across a large portfolio.
- Provide ongoing feedback using governed AI to surface coaching insights.
- Partner with Global CS Leadership on hiring, onboarding, training, and evaluations.
- Act as air traffic controller for the long-tail portfolio, balancing workloads and timely engagement.
- Drive data-driven program management; track KPIs for engagement and renewals.
- Lead cross-functional collaboration with internal teams (Support, Solutions, Product).
🎯 Requirements
- 7+ years in Customer Success, Account Management, or SaaS leadership.
- Proven renewals and commercial workflows in a subscription model.
- Strong analytical mindset; data storytelling to influence behavior.
- Excellent organizational skills; juggling competing priorities.
- Exceptional written and verbal communication with leaders.
- Familiarity with CS tools: Salesforce, Gong, dashboards.
- Experience in SaaS/Martech/CMS or digital platforms is a plus.
🎁 Benefits
- Interesting work; challenging, growth-focused role.
- Tribe vibe: diverse, distributed team; no artificial hierarchies.
- Bragging rights: work with top brands across industries.
- One Team One Dream: shared updates and collective success.
- Mode of work: Remote / work from home.
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