Manage high-volume portfolio of long-tail customer accounts using a scaled engagement model
Execute proactive outreach: newsletters, in-product messaging, lifecycle emails
Deliver resources for onboarding, training, adoption, and renewals
Maintain CRM data accuracy: status, contacts, and health indicators
Monitor product usage and health signals to identify upsell opportunities
Route qualified leads to CSMs or leadership using workflows

🎯 Requirements

Interest in technology, data, and customers; eager to grow in CS
Ability to manage a large portfolio with proactive outreach
Detail-oriented with curiosity about how SaaS products work
Collaborates with CS, Technical Support, and internal teams

🎁 Benefits

Interesting work with opportunities to grow
Tribe culture with collaboration and supportive values
One Team One Dream mindset and inclusive culture

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