Related skills
communication sales customer service teamwork customerservice📋 Description
- Answer inbound calls and handle sales/services—no cold calling.
- Provide thoughtful advice to help customers get value from purchases.
- Stay connected with manager and team via one-on-ones, meetings, and chats.
- Provide top-tier service in a fast-paced environment; stay calm and focused.
- Solve problems quickly: Identify and resolve customer issues to ensure positive outcomes.
- Hit your targets: Maintain strong metrics on revenue per call, quality, and availability.
🎯 Requirements
- 2-3 years minimum customer service experience
- Inbound sales/Contact Center experience a plus
- Goal-getter mentality; always striving to crush metrics
- Reliable internet with at least 20 Mbps download and 10 Mbps upload
- Typing speed of at least 40 wpm
- Must reside in approved locations: NC, TX, UT
🎁 Benefits
- Monthly performance bonuses
- Career development with leadership support
- Medical, dental, and vision coverage
- 401(k) match
- Discounts on contact lenses and frames
- Tuition reimbursement
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