Related skills
account management customer success saas professional services healthcare it📋 Description
- Advocate for customers and represent their needs inside PerfectServe
- Build trust and provide day-to-day customer support
- Help customers leverage Lightning Bolt Scheduling for outcomes
- Develop product/workflow expertise in scheduling processes
- Monitor utilization/adoption to identify risks and resolve issues
- Lead process improvements that drive measurable value
🎯 Requirements
- 4-6 years in Customer Success, Account Management, or Professional Services
- 2+ years supporting SaaS products; healthcare software preferred
- Experience with scheduling workflows is preferred
- Excellent verbal and written communication skills
- Available to travel up to 25%
🎁 Benefits
- Remote first work environment
- Health, Dental, Vision, Life and Disability insurance day one
- 401K with match and immediate vesting
- 17 holidays, 2 floating holidays, competitive PTO
- Internal advancement opportunities
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