Customer Success Advisor - APAC (Remote - Work from Anywhere)

📋 Description

• Respond to members’ queries regarding products and services.
• Monitor member accounts, including debit card transactions.
• Address members professionally and friendly.
• Take ownership of issues, follow up, and escalate when needed.
• Onboard prospective members and conduct onboarding calls.
• Monitor Kustomer queues and maintain dashboards for stats.

🎯 Requirements

• 2+ years in customer services, ideally remote.
• Fluent English; additional language (Mandarin or Japanese) a plus.
• Fintech/banking industry experience preferred.
• Experience with CRMs, Jira, Confluence and Slack.
• Knowledge of cryptocurrency environment a big plus.

🎁 Benefits

• Shape the future by improving lives with tech; 100% remote.
• Great work-life balance with flexible PTO.
• Yearly learning budget for development goals.