Own relationships with a portfolio of customers, focusing on retention and growth.
Drive adoption of Newbook products (Payments, Enterprise); reduce churn.
Negotiate renewals and expand recurring revenue through account planning.
Act as the voice of the customer; align Sales, Product, and Support.

🎯 Requirements

4+ years in Hospitality Ops, CS, AM, or Strategic Partnerships.
Strong commercial acumen; excellent communication and stakeholder mgmt.
SaaS or hospitality tech experience preferred.

🎁 Benefits

Competitive salary + super
4 weeks leave annually
Volunteer time off
Rest, Relax, Recharge time
Fully-paid parental leave
Caregiver leave for dependents

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