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salesforce gong agent studio📋 Description
- Manage a book of 15-20 existing customer accounts, focusing on retention and in-year growth
- Leverage business reviews and champions/buyers to uncover new opportunities within clients
- Collaborate with solution consulting to craft tailored demos for use cases
- Forecast and manage pipeline in Gong and Salesforce
- Build ROI models ahead of renewals to justify spend with us
- Lead adoption to drive self-service on PolyAI, Agent Studio; run 1-to-many workshops
🎯 Requirements
- Minimum 4 years in Account Management owning renewals and expansions
- Proven value-selling with champions and executives across business/technical leaders
- Sales experience with call center operations background
- AI experience in this space is a plus
- Understand ROI models for cost savings, revenue, and CX improvements
- Proven track record meeting retention targets and booking quota
🎁 Benefits
- Participation in employee share options plan
- 401k plan
- WFH allowance
- Flexible PTO policy + 11 holidays
- Annual learning and development allowance
- Enhanced parental leave
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