Customer Success & Account Manager

Added
7 days ago
Type
Full time
Salary
Salary not provided

Related skills

account management customer success salesforce saas change management

πŸ“‹ Description

  • Maximize Intradiem's revenue within assigned accounts by designing and executing strategic account development initiatives that expand customer value and long-term adoption
  • Manage annual quota by building and overseeing forecasts and pipelines of customer opportunities
  • Lead contract negotiation and renewal strategy, including structuring uplift/expansion opportunities and ensuring alignment with customer objectives
  • Develop and maintain comprehensive account plans mapping subsidiaries, executive sponsors, and key decision-makers across operations, IT, and senior leadership
  • Identify and evaluate opportunities to expand Intradiem's solutions across additional business units and subsidiaries
  • Build a trusted advisor relationship with Intradiem champions to ensure usage aligns with business case and strategy

🎯 Requirements

  • 6+ years of SaaS account management, customer success, or enterprise sales with proven success in strategic account growth and retention
  • 2-4 years of contract negotiation and renewal strategy experience
  • Bachelor's degree (required)
  • Experience with Salesforce CRM; strong proficiency in Microsoft Excel and PowerPoint
  • Strong communication and interpersonal skills; ability to influence and build trust at all levels
  • Change management and problem-solving capabilities; ability to translate technical concepts for non-technical audiences

🎁 Benefits

  • Family-first culture
  • Transparent leadership
  • Growth opportunities
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