Related skills
account management customer success salesforce saas change managementπ Description
- Maximize Intradiem's revenue within assigned accounts by designing and executing strategic account development initiatives that expand customer value and long-term adoption
- Manage annual quota by building and overseeing forecasts and pipelines of customer opportunities
- Lead contract negotiation and renewal strategy, including structuring uplift/expansion opportunities and ensuring alignment with customer objectives
- Develop and maintain comprehensive account plans mapping subsidiaries, executive sponsors, and key decision-makers across operations, IT, and senior leadership
- Identify and evaluate opportunities to expand Intradiem's solutions across additional business units and subsidiaries
- Build a trusted advisor relationship with Intradiem champions to ensure usage aligns with business case and strategy
π― Requirements
- 6+ years of SaaS account management, customer success, or enterprise sales with proven success in strategic account growth and retention
- 2-4 years of contract negotiation and renewal strategy experience
- Bachelor's degree (required)
- Experience with Salesforce CRM; strong proficiency in Microsoft Excel and PowerPoint
- Strong communication and interpersonal skills; ability to influence and build trust at all levels
- Change management and problem-solving capabilities; ability to translate technical concepts for non-technical audiences
π Benefits
- Family-first culture
- Transparent leadership
- Growth opportunities
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