Related skills
customer support css html saas zoom📋 Description
- Provide enterprise-level product support via chat and ticketing.
- Manage support cases: log, track, resolve, and follow up.
- Contribute to knowledge base for best practices.
- Diagnose, troubleshoot, and resolve customer and system issues.
- Become platform expert; collaborate cross-department on needs.
🎯 Requirements
- Bachelor's degree or higher
- Fluent in English; Japanese native level
- Excellent communicator with strong interpersonal skills
- Organized with strong time management
- Familiar with APIs, FTPs, HTML/CSS; affiliate marketing preferred
- 4+ years in SaaS or customer tech support
🎁 Benefits
- Unlimited PTO policy - take the time off that you need
- Training & Development - learning the advanced partnership automation products
- Transportation allowance
- Internet allowance
- Gym allowance
- Lunch allowance
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