Related skills
salesforce intercom zendesk email freshdesk📋 Description
- Work with the support team to answer customer questions quickly and pleasantly
- Assist customers via live chat and phone
- Collaborate with product and engineering on new features
- Identify root causes of issues and offer solutions
- Help grow Pipedrive by turning customers into loyal fans
🎯 Requirements
- Fluency in German and English; other languages a plus
- At least 1 year in a customer-facing role
- Excellent interpersonal and communication skills
- Understanding of email systems, filtering and email integration
- Experience with CRM tools like Salesforce or Zoho CRM
- Confident with helpdesk tools such as Intercom, Freshdesk, Zendesk
🎁 Benefits
- People-first culture and collaboration
- Opportunities for growth and internal mobility
- Flexible hours and wellness perks
- Performance-based bonuses and paid leave
- Diversity and inclusion are valued
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