Customer Solutions Engineer - US East Coast Remote

📋 Description

• Act as the customer's technical advocate and extension of their team.
• Build technical relationships to understand the customer's infra and plans.
• Post-sales implementation of Fastly products and document configurations.
• Investigate and recommend improvements to customers' Fastly deployments.
• Identify opportunities to introduce new Fastly products that fit needs.
• Partner internally to create customer strategies and support plans.

🎯 Requirements

• 5+ years in Pre-Sales or Post-Sales in Sales Engineering or related roles.
• Hands-on role; willing to roll up sleeves to tackle issues.
• Networking knowledge: BGP, internet routing, transit vs peering.
• Experience with HTTP/S, TCP, TLS, DNS, HLS, DASH, and load balancers.
• Linux experience and scripting with Python, JSON, Node.js.
• Cloud experience across AWS, Azure, and GCP; ability to travel.

🎁 Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) with company match and Employee Stock Purchase Program.
• Flexible vacation policy and up to 18 days of paid sick leave.
• 12 paid holidays and 12 wellness days in 2026.