Related skills
crm security python english osi layers and protocols (tcp/ip, tls, dns, http)📋 Description
- Serve as trusted technical advisor to expand business and ensure customer success.
- Work with regional CSMs to support regional book of business.
- Deliver onboarding, show value, and advise on best practices.
- Drive retention and expansion via relationships and reviews.
- Provide proactive technical guidance across all products.
- Collaborate with support/engineering to resolve escalations.
🎯 Requirements
- 5+ years post-sales customer relationship management
- OSI layers and protocols (TCP/IP, TLS, DNS, HTTP)
- Reverse and forward proxies and applications
- Security concepts: Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust
- Performance: Speed, Latency, Caching, Video Streaming, HTTP/2, TLSv1.3
- Scripting: Python, JavaScript, Bash
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