Direct supervisor of CS Leads and CSRs
Provide day-to-day coaching to CSRs to resolve customer concerns
Drive productivity via queue management and adherence monitoring
Check in with team at shift start; provide end-of-shift feedback
Monitor communications and provide real-time feedback via Slack and Google Hangouts
Host regular one-on-ones and review performance

🎯 Requirements

Bachelor's degree or equivalent experience
4+ years customer service (eCommerce/retail preferred)
1+ year leadership in CS
Fast-paced multitasker with quick learning
Strong work ethic and problem-solving; great communicator
Proficient with Google Docs, Sheets, Slides

🎁 Benefits

Medical, Dental, and Vision Benefits
Employer Funded Health Savings Account
10 Paid Holidays
Paid Time Off and Sick Leave
Paid Parental Leave
401(k) retirement plan

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot