Related skills
upselling french customer service coaching team leadership📋 Description
- Lead a team of up to 10 Customer Service Advisors.
- Recruit, onboard, and develop new starters.
- Drive service quality and improve customer experience.
- Analyse team performance and implement improvements.
- Ensure FCA and regulatory standards are met.
- Coach team to support business goals through upselling.
🎯 Requirements
- Experience in a team leader role in a fast-paced contact centre.
- Fluent in English and French; Italian/Spanish a plus.
- Strong communication and interpersonal skills.
- Proactive with problem-solving mindset.
- Passion for customer-first service and continuous improvement.
- Ability to recruit, onboard, and develop staff.
🎁 Benefits
- Office-first culture with collaborative spaces.
- Diversity, equity, and inclusion at Dojo.
- Build multilingual teams in Europe.
- Supportive onboarding and development.
- Adjustments available to help you thrive.
- Learn about benefits at dojo.careers.
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