Related skills
data analysis customer service coaching performance monitoring team lead📋 Description
- Real-Time Performance Monitoring of agent schedules and metrics
- Coach agents to address performance gaps
- Lead weekly team meetings to review performance and actions
- Conduct end-of-month performance reviews
- Oversee L2 escalation and critical case management
- QA calibration for L1 and L2 agents
🎯 Requirements
- 2-3 years of BPO leadership experience
- Strong organizational skills directing a team
- Ability to analyze data and generate reports
- Experience handling voice and chat channels
- Well-developed communication skills; ability to communicate to all levels
- Willing to work in PITX
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!