Related skills
kpi crm operations management sops cx tools📋 Description
- Lead multiple customer service teams across product groups.
- Ensure efficient daily operations: planning, workload, issue resolution.
- Act as first escalation point for operational or customer issues.
- Create structure, clarity, and consistent ways of working.
- Monitor KPIs: service levels, response times, backlog, quality.
- Identify bottlenecks and implement targeted improvements.
🎯 Requirements
- 3–7 years experience in customer service, operations or teamlead roles.
- Proven experience leading teams (~15 FTE) in dynamic settings.
- Strong operational insight with a hands-on, pragmatic approach.
- Ability to continuously improve processes and ways of working.
- Excellent communication and collaboration with multiple stakeholders.
- Fluent in Dutch and English; German a plus.
🎁 Benefits
- Competitive total compensation and benefits.
- Direct impact on customer experience and team performance.
- Close collaboration with Head of Customer Experience.
- Dynamic, growing organization with development opportunities.
- Opportunities for growth and professional development.
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