Related skills
reporting customer service process improvement cross-functional collaboration team leadership📋 Description
- Lead, mentor CSRs to meet performance goals and standards.
- Manage daily workflows; ensure timely resolution of inquiries and requests.
- Handle escalated issues; serve as escalation point for critical matters.
- Partner with product, sales, and support to streamline processes.
- Analyze service metrics and prepare reports for senior management.
- Foster a customer-centric culture and continuous improvement.
🎯 Requirements
- 5+ years in a similar CS leadership role.
- Demonstrated leadership with sound judgment and decision-making.
- Highly team-oriented with commitment to shared goals.
- Strong focus on customer satisfaction and a customer-centric culture.
- Flexible to adapt hours to meet business needs.
- Bachelor’s degree in business or related field.
🎁 Benefits
- Health, dental, vision, and life insurance.
- 401(k) with profit-sharing.
- Vacation leave and paid holidays.
- Opportunities for personal and professional growth.
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