Answer and resolve customer inquiries regarding payment processing, billing, hardware, software, and accounts.
Troubleshoot credit card terminals, POS systems, and software.
Diagnose issues and escalate complex cases to higher-tier teams.
Document cases and follow up to ensure resolution.
Manage multiple channels (phone, email, chat, ticketing) efficiently.
Maintain awareness of gateways, POS systems, APIs, dashboards, CRM, and ticketing platforms.

🎯 Requirements

1+ years in customer service.
Stellar verbal and written communication skills.
Strong technical curiosity and ability to navigate applications and systems.
Experience in customer service or technical support (POS, SaaS, FinTech preferred).
Multilingualism is an asset (French, Spanish).
Ability to multitask and stay organized in a fast-paced environment.

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot