Related skills
crm payments customer support financial services excel📋 Description
- Serve as primary contact for clients on custom payment solutions.
- Address inquiries by understanding requirements and researching answers.
- Identify and resolve technical or financial issues; investigate root causes.
- Escalate unresolved issues to owners; ensure prompt resolution and updates.
- Conduct client training on our systems, platforms, and procedures.
- Log and update all client interactions in our CRM for records.
🎯 Requirements
- Excellent English communication; explain complex information to varied clients.
- Problem-solving and attention to detail; deliver exceptional service.
- Work well in a team and independently when needed.
- Strong time management; manage multiple tasks in a deadline-driven environment.
- Good interpersonal skills for building relationships with clients and colleagues.
- Commitment to continuous self-learning and development.
🎁 Benefits
- Perk: Dedicated weekday off in lieu when working a Sunday.
- Weekend flexibility: Occasional Sunday shifts on rotation.
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