Customer Service Specialist: Las Vegas

📋 Description

• Promptly respond to customer requests via phone, text, email, chat.
• Communicate with customers and vendors to identify root cause.
• Troubleshoot equipment repairs with customers in real time.
• Solve complex technical and non-technical problems.
• Coordinate service visits and repairs to maximize uptime.
• Utilize data insights and service history to advise customers.

🎯 Requirements

• 3+ years in customer-facing roles (e.g., restaurant, hospitality)
• At least 1 year of restaurant experience (FOH or BOH)
• Experience with helpdesk software and cloud-based telephony like Twilio
• Strong organizational and prioritization skills.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication.

🎁 Benefits

• Company-provided equipment (computer and monitor).
• Competitive base compensation.
• Benefits package.
• Flexible spending account for family and child care.
• 401(k) plan with matching.
• Unlimited PTO after a 90-day intro; paid parental/sick leave.