Customer Service Specialist: Las Vegas

📋 Description

• Promptly respond to customer requests by phone, text, email, chat, Slack, and portal.
• Identify root causes by communicating with customers and vendors.
• Troubleshoot equipment repairs with customers in real time.
• Solve complex problems, both technical and non-technical.
• Coordinate service visits and repairs to ensure uptime.
• Use data insights and service history to provide consultative feedback.

🎯 Requirements

• 3+ years in customer facing roles (restaurant, hospitality, service vendor).
• At least 1 year of restaurant experience (FOH or BOH).
• Practical experience with helpdesk software and Twilio.
• Strong organizational skills with competing priorities.
• Strong analytical and problem solving skills.
• Superb written and verbal customer handling skills.

🎁 Benefits

• Company-provided equipment (computer, monitor, tools)
• Flex spending account for family and child care.
• Employee assistance programs.
• 401(k) plan with up to 3% matching.
• Unlimited PTO with 90-day intro and paid parental and sick leave.
• Regular team-building events virtually and IRL.