Customer Service Specialist - Executive Response Team (R-19205)

📋 Description

• Provides accurate, timely, complete and consistent global customer support involving resolution of multi-channel inquiries from Dun & Bradstreet requiring a specialized skillset in Technology, Data, Product Usage, Cancellation Avoidance or Complaint Handling.
• Works in a team to deliver exceptional service by listening empathetically and identifying customer needs.
• Develops knowledge of D&B products, data supply chain, procedures and technology, sales offerings and negotiation techniques as relevant to the team.
• Maintains professionalism and positive rapport with clients.
• Participates in group projects such as new product launch prep, tool roll-out, process improvement and Advisor training.

🎯 Requirements

• Bachelor’s degree in Computer Science or equivalent preferred.
• 3-5 years of customer service experience, preferably in a B2B environment.
• Strong communication and interpersonal skills including active listening and empathy.
• Contact Center and CRM experience preferred.
• Multitask in a fast-paced team-based environment; detail-oriented and adaptable.
• Proficiency in Microsoft Office Suite; ownership mindset and collaboration.

🎁 Benefits

• Generous paid time off in first year, increasing with tenure.
• Up to 16 weeks 100% paid parental leave after one year of employment.
• Paid sick time to care for yourself or family members.
• Education assistance and extensive training resources.
• Do Good Program: volunteer days and donation matching.
• Competitive 401k with company matching.