Provide outstanding customer experience across email, phone, chat, and SMS.
Handle escalated and complex inquiries with empathy and accuracy.
Promote loyalty and retention with positive resolutions.
Take ownership of customer concerns from start to finish.
Drive engagement by educating users on StockX features and policies.
Detect and act on potential fraudulent activity to protect customers and marketplace.

🎯 Requirements

High school diploma or equivalent.
2-3 years in Customer Service, Sales Support, or E-commerce.
1-2 years in a contact center with multichannel phone, chat, email, and SMS.
Proven ability to drive retention, satisfaction, and repeat engagement.
Strong communication, empathy, and active listening with a sales mindset.
Flexible to work varying shifts.

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