Customer Service Specialist Backend Support

📋 Description

• Manage backend CS workflows incl. fraud review, unfulfilled orders, backorders, and order validations.
• Handle subscription adjustments, skipped orders, failed payments, and product swaps.
• Process refunds, returns, TikTok cancellations, and Shopify chargebacks.
• Communicate with customers on operational issues, subscription changes, or order concerns.
• Maintain records and documentation across Shopify and support platforms.
• Stay updated on changing promotions, policies, and operational processes.

🎯 Requirements

• At least 1 year of e-commerce customer service experience.
• Experience handling email-based customer support.
• Familiarity with Shopify, CRM/helpdesk platforms, and Slack.
• Strong written English communication and organizational skills.
• Comfortable managing multiple workflows and priorities.

🎁 Benefits

• Opportunity to work on high-impact initiatives and grow with Alpha Lion.
• Ownership, curiosity, and results-driven culture.
• Fast-paced, scaling ecommerce environment.