Related skills
crm bilingual e-commerce multichannel📋 Description
- Provide an outstanding customer experience across email, phone, chat, and SMS.
- Handle escalated inquiries with empathy and accuracy.
- Promote loyalty by reinforcing StockX value and ensuring positive resolutions.
- Take ownership of customer concerns end-to-end with timely outcomes.
- Educate users on StockX features, policies, and programs to drive engagement.
- Identify opportunities to improve satisfaction, retention, and sales.
🎯 Requirements
- High school diploma or equivalent required.
- 2–3 years in Customer Service, Sales Support, or E-commerce.
- 1–2 years in a contact center with multichannel interactions.
- Proven ability to drive retention, satisfaction, and repeat engagement.
- Strong communication, empathy, and active listening with a sales mindset.
- Detail-oriented, organized, with strong follow-through and results-driven mindset.
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