Deliver outstanding customer experiences across email, phone, chat, and SMS.
Resolve escalated inquiries with empathy and accuracy.
Promote loyalty and retention by reinforcing StockX value.
Take ownership of concerns from start to finish with timely outcomes.
Educate users on StockX features, policies, and programs.
Detect and act on potential fraudulent activity to protect customers and marketplace.

🎯 Requirements

High school diploma or equivalent required.
2–3 years of experience in Customer Service, Sales Support, or E-commerce.
1–2 years in a multichannel Contact Center environment.
Proven ability to drive retention and repeat engagement.
Strong communication, empathy, and active listening with a sales mindset.
Detail-oriented with strong follow-through and results-driven mindset.

🎁 Benefits

Medical and dental benefits.
Equity and discretionary bonuses.
Opportunities for growth and professional development.

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