Provide outstanding customer experiences across email, phone, chat, and SMS
Resolve escalated inquiries with empathy, professionalism, and accuracy
Promote loyalty by reinforcing StockX value and positive resolutions
Take ownership of customer concerns from start to finish with timely resolutions
Educate users on StockX features, policies, and programs
Balance customer advocacy with business priorities for fair resolutions

🎯 Requirements

High school diploma or equivalent required
2-3 years of experience in Customer Service, Sales Support, or E-commerce
1-2 years in a Contact Center with multichannel interactions
Proven ability to drive retention and satisfaction
Strong communication, empathy, and active listening with a sales mindset
Detail-oriented and organized with strong follow-through

🎁 Benefits

Medical and dental benefits
Equity and discretionary bonuses
Benefits vary by geography
Early Seller Payout and Bulk Shipping programs

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