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customer service email support data entry microsoft office phone support📋 Description
- Project a professional image via phone, chat and email interactions.
- Recognize, document and alert supervisors of trends in calls.
- Research customer organizations and verify contact details online.
- Answer pre-sales and customer inquiries via phone, email and live chat.
- Analyze validation data to determine if criteria are met.
- Coordinate validation testing with affected departments.
🎯 Requirements
- High School Diploma or equivalent.
- 1+ years of experience in customer service.
- Strong oral, written and interpersonal communication.
- Proficient knowledge of Microsoft products and other software.
- Detail-oriented with excellent organization.
- Self-motivated, time-conscious and reliable.
🎁 Benefits
- DigiCert offers a competitive benefits package for full-time employees.
- Equal Opportunity employer promoting diversity in the workforce.
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